How to use EasyGo Chargers
Nervous about using the charging network? Don’t be, it’s simple. Watch Chris walk you through some of the basics here in our instructional videos.
Over 400 Charge Points Nationwide
EasyGo 50kW Charge Points
Home Charge Point
Fully compatible with all electric vehicles
Our entire network is Type-1 and Type-2 enabled for full vehicle interoperability.
Common Questions About Using the EasyGo Network
With new technologies there’s always going to be a few head scratching moments. We’re here to help. Have a browse through some of the most common questions we get about charging on our network.
What if there is a problem with the Charge Point?
You can contact us via the Help Desk on the Web App after you sign in to your account
You can call us 24/7 on 028 9099 7734
You can email us – support@easygoni.co.uk
Do I need to subscribe to the EasyGo Network and if so, how can I?
Register with EasyGo.co.uk to use the Free to Use Charge Points and Pay for Use Charge Points.
A minimum of £6 needs to be added to your account to receive your Key Fob.
How fast does my car charging at EasyGo Charge Points?
Charging speed depends on the car’s battery capacity, the battery level at the time of connection, the charging capacity of each car model, the cable used for charging (single-phase or three-phase depending on the model). At AC power stations, a full charge (from 0% to 100%) of an electric car can take an average of 2-4 hours, while at a DC station a charge of 0% to 85% – 90% of the batteries can take an average of 25 minutes.
Do the charges include parking?
Parking is free of charge or billed for, depending on the policy of the management of each car park.
How much does it cost to charge?
Most EasyGo Charge Points are Free to use. However, some Charge Point owners have a usage fee. This fee can be seen on the EasyGo map/app at the Charger location.
EasyGo offers a range of free to use and pay for use chargers. To view pricing information, just tap and select a charger on the EasyGo app. Once a charger is selected, the pricing information will be displayed.
Prices can vary significantly as not all chargers are owned by EasyGo. Make sure to view pricing information before initiating a session.
For EasyGo charging stations, pricing information can be seen in the app.
What cables can be used on the EasyGo Network?
Type 2 examples are – for BMW, Mercedes, Volkswagen, Porsche, SMART, Renault ZOE etc. Type 1 – J1772 – for NISSAN, Peugeot, Citroen Mitsubishi, etc.
Where are the EasyGo charging stations located?
We are constantly adding new charge points to our EasyGo Network. Charger locations can be seen on our map. Our map also contains other EV charging stations – details and locations only.
How do I order a Key Fob for turning on and off a charge point?
Upon registration, you’ll be asked to tick the box if you want a Key Fob sent out by post. Key fobs will be sent to you within 10 working days. The cost for receiving an extra or replacement Key Fob is £5.00 per fob plus £1.00 postage. Please email us (support@easygoni.co.uk) if you require extra fobs for your account or a replacement fob.
How do I use the EasyGo 50kW Rapid Chargers?
You can see details here on how to use the 50kW chargers or view our videos on YouTube.
If you have questions about our Charging Network please ask us.
We’d love to help. Tell as much as you can in your message and we will get back to you as soon as possible.